Features
- Professional
- Platinum
- Call Center
- Enterprise
VoIP, Analog, and Digital Phone Lines
Instantly add any type of phone line you desire. Evolution PBX makes this incredibly simple, allowing you to choose any pre-configured phone line, including most popular VoIP providers, analog PSTN, and digital T1/PRI cards. Seamlessly expand your calling capacity with VoIP, lowering costs without sacrificing the reliability of your traditional phone lines.
Find Me Follow Me
Not working at your desk today? Are you on the road? Want to work from home? Your customers will never know. Simply login to the user interface and the system will look for you at up to 4 different phone numbers or extensions and then send the voicemail back to your original voicemail box.
Extension Profiles
Profiles simplify the process of managing extensions and permissions. When adding an extension, you select a profile to associate that extension with. The profile allows you to define a set of permissions and settings, such as Ring Time, Language, and even Outbound Route permissions, just to name a few.
Auto-Attendant/IVR
"Thank you for calling the Acme Widget Company, Press 1 for Sales and 2 for Service..." An auto-attendant (also referred to as IVR) is an easy to create and manage call menu used to help enhance the call experience of an inbound caller to your company. Evolution PBX supports any number of auto-attendants, allowing you to link multiple menus together so you can streamline your business.
Conference Rooms
Tired of using expensive conferencing services? Evolution PBX allows you to easily set up as many conference rooms as you need. Any local or remote extension on your system can call into your private conference room without any per-minute costs. You can even set up your own toll-free or local phone number to allow anyone with a pin number to call into your conference room directly. Optionally, you have the ability to record the conference should you need to.
See complete features matrix.
Platinum Edition includes all the features of Professional Edition plus the following:
Unified Messaging with Fax-to-Email
With unified messaging, you have one single inbox for all your voicemail and fax messages. Anytime a caller leaves a voicemail or fax at any of your designated extensions, Evolution PBX’s advanced unified messaging system will deliver that message straight to your email.
Proximity Detection
Proximity Detection is a method that enables your phone system to detect if you are in the office or not. By registering your cell phone’s blue tooth address to your “find me follow me” settings, your phone system will detect your cell phone’s blue tooth signature and automatically forward your calls when you step outside the office and away from your desk phone.
Call Queues with Fast Pass and Caller Position
Call Queues bring extension groups to a whole new level. With Call Queues, you can define specific ring strategies like Longest Available, Fewest Calls, and more. Advanced options like Fast Pass allow your callers to enter their phone number so the system will call them back when an agent is available to take their call. Caller Position Notification keeps the caller informed of how many callers are waiting in line ahead of him or her.
See complete features matrix.
Call Center Edition includes all the features of Platinum Edition plus the following:
Skills Based Routing
Managing Call Queues can be difficult when considering a large amount of extensions and queues, Skills Based Routing will help you more effectively manage your agents and extensions. By assigning an agent or extension to one or more skills, you only need to assign particular skills to your queues. When you remove an agent or extension from a skill, that agent or extension is dynamically removed from all associated queues.
Hot-Desk Agents
With Hot-Desk Agents, you can dynamically log into a call queue from any extension in the office. Better yet, when an agent logs in, their voicemail will follow him or her to the extension at which they logged in from.
Powerful Reporting
The Call Center edition of Evolution PBX packs in a number of new powerful reports in addition to the standard call detail reports. These new reports include: Agent Activity, Agent Work Reason, Queue Activity, Queue Answer Spectrum, Queue Abandon Spectrum. In addition, you can now save and schedule specific reports allowing you to receive a scheduled PDF or CSV straight to your email. No more need to manually run reports every Monday!
Operator Console*
iView is an easy-to-use, Java-based client/server software for managing phone calls within your Evolution PBX. A cost effective switchboard solution that features: call barging, call monitoring, call parking, hold area, drag and drop, on-the-fly recording, group permissions, corporate messaging, and presence control. Together with Evolution PBX and iView, deploying modern call management is easy and cost-efficient. At a quick glance, you will be able to see incoming calls and calls on-hold as well as the availability of all organizational personnel. * The iView Operator Console requires additional software licensing fees.
See complete features matrix.
Enterprise Edition includes all features of Call Center Edition plus the following:
Unified Multi-site Architecture
Tired of independently managing your phone systems? With Evolution PBX Enterprise Edition, you can have many different physical or virtual servers all managed within one unified interface. Simply declare a single node as the ‘Master’ and through this node you have the ability to manage up to 250 additional nodes, just as if you were managing one large system.
Hot-Failover Redundancy
If you have multiple nodes, you can configure any Polycom phone to register to a ‘Primary’ and ‘Backup’ server. If one server goes down, your Polycom phone will instantly route calls through the ‘Backup’ server. In most cases, your employees won’t even notice the failover.
Universal Call Queueing
Do you have offices in multiple locations? No longer do you need to rely on a single remote system to connect all your offices to the same queue. With Universal Queueing, you can now combine the reliability of an on-premise phone system with the cost-saving benefit of a central call queue for all offices. Any agent or extension can be a member of the same queue, regardless of their location.
See complete features matrix.
