Time of Day Routing

Your business may be closed on weekends or only operate during particular business hours. You can choose to route your calls to a separate auto attendant or call routing rule during these times. Evolution PBX allows the administrator a simple interface to manage these time of day routing rules.

Music on Hold

Would you like to market to your callers placed on hold? Easily set up one or many sources of music for your system by uploading MP3 files to a play list. *Some restrictions copywright laws may apply.

Multiple Music on Hold

Wouldn't it be great if your customers heard one source of music on hold while waiting for sales and another source while waiting for your customer service department? Evolution PBX allows you to add an unlimited number of music on hold play lists and choose which one to play for various call groups when dialed.

Auto Provisioning

Worrying about an expensive call to your service provider every time you need to add a phone? Not with Evolution PBX. IVT has worked with phone vendors like Polycom, Cisco, and Linksys to auto provision a phone onsite. Plug a few settings into your Evolution PBX and plug your phone into the network and let the system do the work for you, providing a complete configuration files to your phone saving you both time and money.

Unlimited Extensions

With the Evolution PBX you can add an extension at any time, with no limits and no need for an expensive service call to your telephone provider.

On the Fly Recording

Want to record a call on the fly? You can do it with Evolution PBX. Simply dial *1 on your phone or use the call record button in iView.

Voicemail Bypass

Voicemail Blast Groups

Want to leave one voicemail for multiple extensions? Create a group of voicemail boxes to leave a group voicemail to any group of extensions on your phone system.

SMS Voicemail Notification

Waiting on that important call? Have the system alert your email address of your cell phone or pager to let you know you've received a voicemail.

Unlimited Voicemail Boxes

Voicemail boxes are automatically set up for a user when an extension is created. Need extra voice mail boxes? No problem. Evolution PBX gives you the ability to create a voicemail box without attaching an endpoint to the extension.

Voicemail to Email

The System Administrator can easily associate an email address to a Voicemail box and Evolution PBX will send an email with a .wav file attachment to the user's mailbox after they have received a voicemail.

VoIP Compression

The bandwidth required for VoIP connections depends on the method used to transport it. The standard G.711(u) that ships with Evolution PBX is sufficient in most installations. This method uses 80-100Kbps per simultaneous phone call. The G.729(a) codec is an industry standard that allows for placing more calls in limited bandwidth to utilize IP voice in more cost effective ways. G.729(a) reduces the call to 25-40Kbps. This compression eliminates the need to replace or upgrade your Internet connection without sacrificing call quality. G.729(a) compression can be installed for a one time license fee of $15 per simultaneous calls you wish to place. Contact your sales representative for more details.

Unlimited Auto Attendants

Thank you for calling the Acme Widget Company, Press 1 for Sales and 2 for Service... An auto attendant is an easy to create and manage call menu used to help enhance the call experience of an inbound caller to your company. All versions of Evolution PBX come standard with unlimited auto attendants.

Remote Phones

Take a phone with you anywhere you have a high speed internet connection. With Evolution PBX, there is no limit to the amount of remote phones you can set up, and no toll charges for extension to extension calls, no matter where on earth they may be. If you can get high speed Internet access on the moon, that would be free too!

Announcement Interface

Setting up announcements for your call menu's has never been easier. Simply create a new announcements number and upload a new .wav file or go to any phone on the system and dial the announcement menu to custom record your announcements.

CRM Integration

Screen pop any url or file path with caller id name or number information.

Inbound Call Description

Running multiple businesses off of one phone system? Describe any inbound phone line or DID so user's can customize or prioritize how they answer phone calls.

Multivendor Phone Options

Polycom, Linksys and Cisco phones come highly integrated with the phone system.

Find Me Follow Me

Not working at your desk today? Are you on the road? Want to work from home? Your customers will never know. Simply login to the user interface and the system will look for you at up to 4 different phone numbers or extensions and then send the voice mail back to your original voicemail box.

Analog and Digital T1 Ready

Not ready to go 100% VoIP? Evolution PBX allows you to add options such as analog line cards or T1 PRI interface cards for additional connections to the Public Switched Telephone Network (PSTN).

Integrated Paging

Mr. Smith, I have Ms. Jones to see you in the lobby... Evolution PBX allows you to Page any phone or all phones on the phone system by dialing the paging code from any phone.

PSTN or Digital Failover

Not ready to go 100% VoIP? Evolution PBX allows you to add options such as analog line cards or T1 PRI interface cards for additional connections to the Public Switched Telephone Network (PSTN).

Call Barge

Managers can dial a feature code from their phone or use the iView manager panel to monitor active calls on the system.

Operator Console

iView is an easy-to-use, Java-based client/server software for managing phone calls within your Evolution PBX. A cost effective switchboard solution that features: call barging, call monitoring, call parking, hold area, drag and drop, on-the-fly recording, group permissions, corporate messaging, and presence control. Together with Evolution PBX and iView, deploying modern call management is easy and cost-efficient. At a quick glance, you will be able to see incoming calls and calls on-hold as well as the availability of all organizational personnel.

Intuitive VoIP Ready

Intuitive Voice has answered the call for a better VoIP provider experience. Lines start at $39.99 for business class quality service with Unlimited Local, USA and Canada long distance calling.

Custom VoIP Provider

Have a VOIP provider that is not on our list? Evolution PBX puts the power in your hands and allows you access to set up your own provider. Additional setup support not included.

Voicemail Web Access

Go to the Evolution interface and click to play and manage your voicemail's from any web browser.

Conference Rooms

Go ahead, have that weekly conference call with your sales team... Evolution PBX will allow you to bring your customers and employees together by sending an option from your auto attendant or pointing one of your inbound phone numbers to a conference bridge. You can have an unlimited number of callers dialed into the conference bridge from within your phone system. Your only limitation to external callers is based on the amount of phone lines you have set up and available in the phone system. Internal users or remote extensions can access the conference bridge without tying up any of your available phone lines.

Extension Groups

Evolution PBX comes standard with unlimited extension groups. The administrator can easily create and name a group on the fly. They can then choose to ring that group as an option from an auto attendant or choose to have the group ring directly from inbound numbers. All extensions in the group will ring simultaneously while the caller hears either the standard ringing tones or your hold music. The first person to pick up will receive the call. See ACD features in Evolution PBX Platinum edition for additional helpful ways to take advantage of extension groups.

VoIP Ready

Evolution PBX comes ready to support many mainstream VOIP providers. Just ask your provider if they offer SIP services.

Voicemail Callback

Evolution PBX can record the caller id information of the person leaving you a voicemail and you can choose to call them back directly from your voicemail box.

Extension Call Recording

Evolution PBX allows you to set up the recording of every call made or received by an extension basis.

Dial by Name Directory

Evolution PBX allows you to send callers to a dial by name directory where they can dial the first or last name to reach any extension in your phone system.

Caller ID Customization

Evolution PBX allows you to customize your outbound caller ID by extension. *Some restrictions by carrier may apply.

Call Parking

Evolution PBX allows users to send calls to a parking lot to be picked up by any other phone on the system. For additional ease of use, users may wish to use the iView operator panel to park calls and notate reasons for parked calls on a call by call basis.

Advanced User Interface

Every user is provided a unique web portal interface to manage specific functions relative to their call preferences (Fine Me/Follow Me), Unified Messaging, Call Recordings, Voicemail .wav files, and personal call history logs.

Professional Development

Even after all the powerful features of the Evolution PBX, your company may have specific call flow requirements that include things like database dips or custom IVR routing. Give your sales representative a call today to discuss how IVT's Professional Services group can make it happen.

Outlook Integration

Enable outlook click to dial.

Custom Routing Rules

Does your company have a very specific requirement as to how they want a call to be handled? The Evolution PBX custom routing rules have the answer for virtually any application. The custom routing feature allows the administrator to determine a step by step call procedure for a call. This is one feature you really have to see to believe.

Channel Bank Support

Do you need to support a large number of analog devices? Evolution PBX can help with the purchase of an optional Rhino Channel Bank upgrade.

Remote Linked Servers

Do you have multiple offices? Would you like to have 3 or 4 digit dialing over remote sites? Evolution PBX can easily link two or more offices together enabling extensions to dial each other as though they were in the next room on the same network. All traffic is routed over the Internet via SIP.

DID's

Direct inward dialing (or phone numbers provided from your VOIP or T1 provider). Simply put, each person in the company can have their own phone number that rings directly to their extension. Evolution PBX will also allow a number to be directly dialed to an extension group, auto attendant, or custom routing rule. IVT also allows you take this integration a step further by allowing you to place a description on each DID that that will be displayed as part of the inbound caller ID for users answering the phone.

Cell Phone Integration

Did you ever want to take a call from your cell phone and retain the features of your office phone system? Use the Evolution PBX Find Me/Follow Me interface to forward calls to your cell phone and all the functions of the PBX are available for you to use. Simply press *1 to start recording the call and *2 to transfer back to any phone extension back at the office. IVT takes cell phone integration even further by auto detecting when you are in and out the office by recognizing the wireless Bluetooth signal from your cell phone. Using the optional Bluetooth dongle on your server and your forwarding rules will automatically turn on and off when you enter or leave the office based on the permissions you have set in your Find Me/Follow Me interface.

Call Pickup

Dial 9* and the extension to pick up a phone that is ringing across the office.

Analog Phone Support

Convert your existing analog phone to an IP phone by purchasing an analog gateway device. Retain system functionality by using star feature codes.

Overhead Paging

Cleanup in Aisle 7… Evolution PBX can integrate with your existing overhead paging system. Ask a sales representative for details.

BYO Phones

Choose any phone on our supported list and setting up your existing phones has never been easier.

Extension Range Flexibility

Choose any 3 digit or 4 digit extension range. Evolution PBX will pre-populate easy to use menu's showing you available extension ranges from the pre-defined choices of your initial set up making tasks like adding and changing employees simple and easy.

Speed Dial Numbers

Are your fingers tired from dialing that number that you call over and over again? Create a speed dial code so that when any phone on the system dials this code, the phone number that you have programmed is automatically dialed.

Outbound Dial Map

The Evolution outbound dial map allows you to prioritize how your local, long, distance, international and 911 calls are routed. For instance, you may want to use your plain old telephone lines for local calls and if those are unavailable, you can choose to move to another provider. Or you may want to route your long distance or international calls through a specific provider. No problem, this customization is simple and easy with Evolution PBX.

System Diagnositcs

Allows the administrator to get a snap shot view of vitally important system status and usage information

Call Return

Call Out

Powerful Reporting

DNIS Routing

Extension Profiles

Fast Pass

Do you have a particularly long hold time but still want to maintain contact with your customer? Allow your customer to opt out of holding for an extension group. The system will prompt the caller to input their phone number, hang up their call, retain their place in line, and have the system call them back when they have reached the front of the queue. This can also eliminate costly toll charges by converting the incoming 800 charge to an outbound VoIP call which is typically low to no cost.

Click to Dial

Enable click to dial from any phone number in Outlook, Excel, PowerPoint, Thunderbird, or Firefox. The browser plugin's automatically detect phone numbers on web pages and make them dialable by simply clicking.

Caller Position Notification

Keep your customers informed! The system can read back, at pre-defined variables, the amount of callers that are holding in front of them.

Inbound Call Whisper

Keep your employees informed! Evolution PBX can whisper to the user taking the call who or where the call is coming from when they answer.

Advanced Routing (IVR)

Auto call forwarding

Register your Bluetooth Mac Address from your cell phone with Evolution PBX and the system will automatically detect when you are in and out the office. Using our optional Bluetooth dongle, your forwarding rules will automatically turn on and off when you enter or leave the office based on the permissions you have set in your Find Me/Follow Me interface.

Unified Messaging

Call Screening

ANI Routing

Enhanced Mobility

Fax Support

Fax to Email

Fax PDF Support

ACD Features

Agents

Skills

iView Permissions

Multi-nodal Architecture