Intuitive Voice Technology offers unparalleled Service and Support. Our annual support contracts offer you priority technical support for general types of questions with a 4-hour response service level, and 7x24 critical outage support with a 30-minute response service level agreement if your system is down. Customers covered under a support agreement also get priority in our support queues and free software upgrades. The Intuitive Voice Technology support department staff has been consistently praised as one of the best in the industry.